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Our office appreciates your promptness in arriving for your child’s dental visit. We reserve a specific time for your child according to their dental needs and level of cooperation. We request that younger, pre-school age children be scheduled early in the day when they are more rested, alert and more receptive to treatment.

Please be aware that after school appointment times are limited and in high demand. It may be necessary for your child to miss school for their dental appointment. Dental appointments are excused absences from school and we will gladly provide a school excuse for your child.

We value your time and will do our best to remain on schedule throughout the day. We do ask that you please remember that each child in our office is an individual and some may require more patience and “TLC” than others. We also experience the occasional emergency which may cause delays in our scheduling. We ask for your patience and that you please keep in mind that your child may be the next one needing our extra attention.

As a courtesy, our office will attempt to contact you for confirmation 1-2 days prior to your child’s appointment. However, we do ask that the parents/guardians assume responsibility for their child’s appointment time.

Missed appointments without proper notification can be costly and are also unfair to other patients who are in need of appointment. Repeated missed appointments of any kind may be subject to dismissal from our practice.

Dental Emergencies

We make every effort to treat children in pain or who have had an accident as quickly as possible. Our doctors are on call 24 hours a day and can be reached after office hours through our emergency service at 615-750-2713. If your child is experiencing pain, we ask that you please place your child’s emergency needs above their school and social schedules and above your own work schedules. Please accept the first appointment that we have available to relieve your child of pain.

For the parents of our regularly scheduled patients, we ask for your understanding about any delays this may impose on your appointment time. If it were your child in need of emergency services, you would appreciate the same prompt service, even though it comes at the time sacrifice of others.

Financial Policy

In order to keep costs down and to be more environmentally friendly, our office is a fee-for service practice. This means that payment for professional services is due at the time dental treatment is provided. If you have dental insurance, we will file your primary dental insurance claim for you. Payments from your insurance company will be sent to you directly as opposed to our office. This prevents the need to waste paper sending monthly bills. In fact, you will never receive a bill from us!

Our office accepts cash, checks, MasterCard, Visa, and American Express and we also have sibling discount available!

Please contact our office if you should have any questions and we will be happy to help.